News and Press Releases
American Capital Energy Chooses Fat Spaniel’s Optimized ROI Services
San Jose, Calif. - April 28, 2010 - Fat Spaniel Technologies, Inc., a provider of lifecycle management services for renewable energy systems, announced that American Capital Energy (ACE) has now deployed Fat Spaniel’s Solar Operations ServicesTM. Solar Operations Services (SOS) provides proactive management and monitoring for a portfolio of Fat Spaniel-enabled solar PV plant sites. The Solar Operations Services solution gives customers the choice of using existing field service personnel, or optionally contracting a team by choosing qualified personnel from a list maintained by Fat Spaniel.
ACE is comprised of a team of solar project integration professionals that are focused on providing solar power systems - front to back. ACE holds operations and maintenance contracts for most of their deployed solar projects. With the complexity of managing multiple solar projects and the problems that are associated with them, ACE’s technical staff was inundated with orchestrating field teams to diagnose and address on-site issues. This caused possible voids on performance, operations, and maintenance contracts that were being held by ACE.
In order to manage the day-to-day performance of each solar project, ACE adopted Fat Spaniel’s Solar Operations Service solution to provide real-time data monitoring and analytics for each asset in their portfolio. With this new software service, ACE can receive events and alarms for each installation if a problem exists and they can track performance degradation across one or more projects.
“On each issue that was not straightforward or obvious, the service saved me an average of two hours to diagnose and resolve the issue,” said Ryan McDonald, Electrical Engineer from ACE. “If you are interested in accurate error diagnosis and timely resolutions on your solar projects, then I would highly recommend Solar Operations Services from Fat Spaniel.”
In an increasing portfolio of projects, Solar Operations Services not only increased project up-time but also maximized new project commissioning and deployment. The time and resource savings that Solar Operations Services provided quickly paid for the initial investment. Solar Operations Services provided ACE with reliability and solar domain expertise, in turn, minimizing internal resources and performance contract violations.
“SOS is designed to create a closer customer partnership,” said Robert Tagg, Director of Support Operations for Fat Spaniel Technologies. “SOS is designed to drive cost from our customer’s bottom line while enhancing customer satisfaction. Fat Spaniel strives to ensure that our technical methodology, will of commitment, and cutting edge development will elevate ACE’s business and our growing partnership, to a solid position in the financial management of distributed power.”
To read the full Fat Spaniel and ACE case study, visit: http://www.fatspaniel.com.
Tags: Fat Spaniel, renewable energy, solar
