Fat Spaniel Insight Manager™
Manage all your renewable energy sites efficiently through one portal!
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When you sell a commercial or residential renewable energy system, you initiate a long-term relationship that can last for years. The support and maintenance contract for that system represents an ongoing revenue stream—and a risk. How can you meet the customer’s expectations for uptime and performance? How will you know when the system experiences a problem or fails? How can you improve responsiveness without incurring additional support costs? Fat Spaniel Technologies can help you answer these questions with Insight Manager. This multi-site management portal enables you to see all of your managed sites at-a-glance, determine their current state of health, see aggregated production and greenhouse gas avoidance data, look at event logs and fault details, plus drill down for more detailed views of each site.
Instant Status of All Systems
- Maximize system uptime and minimize support costs
- Get a high-level view displaying the name, location, size and current status of your systems
- Access Simple or Detailed views of individual sites
- View Event Log for management of faults and alerts
- Add and edit your site information with Site Configuration
Improving Uptime and Streamlining Support
- Receive automatic alert notification of performance issues
- Understand your system’s event/fault codes so you can better diagnose and provide a solution
Event Management with Automatic Alert Notification
- Get alert notification via email whenever an alert threshold is reached
- Assign alerts to one or multiple recipients for quicker response
- Reduce downtime, support costs and improve customer satisfaction when you know which system needs attention
Customized Alerts for Increase Impact
- Set or Modify parameters for specific alerts and designate the recipients of alert emails
- Reduce the number of unwanted alerts sent for conditions that aren't serious
- Focus your resources on serious issues that affect uptime and output
Event Log for Tracking and Diagnosis
- Receive automatic alert notification of performance issues
- Understand your system’s event/fault codes so you can better diagnose and provide a solution
“Fat Spaniel Insight Manager gives us the ability to use a single, secure portal to manage all of them. This lets us stay on top of how well they’re operating and to be proactive about service and maintenance if anything goes wrong. Features such as alert logs, decoded inverter fault information, and per-site asset information help us to do an even better job for our customers.”
Nick Tumilowicz — REC Solar
